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Home > FAQ
What is a CD+G?
What is the vocal/non vocal function for?
For the hard drive units, can I connect the hard drive directly with a PC?
Can you delete the songs that are already loaded in the music?
Will the songs I add by USB have vocal/non vocal function?
Can I just purchase a blank hard drive and put it in the unit?
What happens if the unit cannot read the hard drive?
How come there is no picture when I use HDMI output?
Why there is no sound from Mic when using HTMI?
Where can I find BM-3000 Techincal Support online?
How do I suggest New song for Future Quarter?

What is a CD+G?
CD+G (stands for Compact Disc + Graphics) is different from a regular CD because lines of lyrics will appear on the screen when you play a CD+G disc. A regular music CD does not have this. CD+G music isn't the orginal MTV video, it doesn't has back ground.
BM-2000 machine: We put "random background" (such as scene of nature/ animals/ ocean). Customer can switch from different scene by press "Background" button on Remote Control.
BM-3000 machine: BM-3000 doesn't support CD+G files unless the file is already compressed into an music video file (such as vob, mpeg, wmv)
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What is the vocal/non vocal function for?
This function will give singers the choice of singing either with instrumental music only or with a singer. It is very helpful for beginners or anybody who would like to learn new songs.
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For the hard drive units, can I connect the hard drive directly with a PC?
Every hard drive is pre-formatted before we store it in the unit. Therefore, it is not recommended for users to hook up the hard drives directly with a PC. It could mess up the preloaded software.
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Can you delete the songs that are already loaded in the music?
Yes, you may delete ANY song that is loaded in the unit anytime on BM-3000. Any removal of the music will be permanent.
However, BM-1000 & BM-2000 don't have the function of delete its loaded songs
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Will the songs I add by USB have vocal/non vocal function?

If you purchase songs from our upgraded service, all songs have vocal/non vocal function.
If the song you download is Karaoke version, then after add into Hard Drive, it should be able to switch between vocal and nonvocal
BM-3000 support file format: VOB, MKV, AVI, MP4, MPEG2, WMV

* Please note that BM-3000 is a Karaoke player, not a Karaoke generator.
 Your music files have to be Karaoke version (2 audio channels) in order to toggle from vocal to non-vocal in BM-3000. If the music is just a MTV  (1 audio channel), then it cannot be switch between vocal to non-vocal when you record into BM-3000

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Can I just purchase a blank hard drive and put it in the unit?
No, every hard drive is pre-formatted before installing it in the unit. If you are interested in getting a 2nd hard drive, please contact you nearest dealer or us directly.
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What happens if the unit cannot read the hard drive?
Please do not open the machine. Please contact customer support at 909-348-5558 or info@bestmediasua.com. Thank You.
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How come there is no picture when I use HDMI output?

BM-2000: 
- Please check the input channel on your TV, make sure its input on "HTMI"
- If there is sound, but no picture, please Press button "Key (with U-Turn arrow)" 10 times continually, the button is located on the first row on the grey area. It is the button between "Play" and "Repeat". Then it will automatically switch back from AV to HTMI or vice versa.

BM-3000:
- Please check if the HTMI cable is correctly connected.
- Please check if the TV´s input is HTMI
- Make sure the setting of HTMI & AV is Auto when you need to switch back and forth.
    1. Turn off BM-3000, unplug HDMI, and plug AV component
    2. Set channel to Video1/Video2
    3. After machine turn on normally, plug in HDMI again.
    4. Press "System Setup" > Basic Setting > Page 4/5
    5. Set HDMI & AV --> Auto (able to toggle between Video/HDMI)

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Why there is no sound from Mic when using HTMI?
Please note that the HDMI video and audio´s content are digital, while audio information (L/R) of AV component are analog. The audio from your microphone is also analog and therefore it cannot transfer the sound from microphone to the HDMI output. (refer to table below)

Output

audio´s content

Microphone

HDMI

digital

Cannot transfer sound through HDMI

AV Component

analog

analog, able to transfer sound

Please note that most of Karaoke Player´s HDMI in the market are the same.  The purpose of HDMI is to provide better video quality, and sound because it is made for home theater, unfortunately it is not specified for singing/karaoke. Therefore, we suggest customer to use AV in order for microphone successfully transfer your voice into the system. Thank You.

Other option: To enjoy HTMI High Definition video quaility, you may consider of getting an Amplifier/Mixing Amplifer.

Having an Amplifier and Speaker system will also protect your TV´s speakers. Amplifier / Mixier are professional made for controlling the volume of Music as well as your sound (from Microphone). These devices can balance your sound before deliver your sound to the speakers. In contrast, when your sound is directly transfer from Microphone to TV´s Speakers, if the sound is too loud, the TV speakers may be damaged

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Where can I find BM-3000 Techincal Support online?
Please visit our BM-3000 Technical Questions and Answers Link. We have many updated video tutorials & guidelines for you to watch/download. If you can not find the answer there, please contact us at 909-348-5558 or info@bestmediausa.com. Please Like and follow us at Facebook for future updated events. Thank You.
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How do I suggest New song for Future Quarter?

It´s very easy. If you think there are some popular songs/ new songs that our BM-3000 doesn´t have. Please visit our forum and leave a message on Discussion Board. Please give us the Song's name and singer's name. We will try our best to look for those songs. If we found it then we will add it to our Future Update Song Quarter.

*Please note that the selection of song will be based on the rating of the song.  Our priority is adding high rating songs.

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